Terms & Conditions for Bohemia Boarding
All owners will be required to read and sign these terms and conditions before their pet can be accepted at Bohemia Boarding Kennels & Cattery.
1. VACCINATIONS DETAILS
1.1 Animals will only be admitted upon receipt of a valid vaccination certificate see species specific information below. All animals must be current with parasite medication to protect against fleas, ticks and worms. We are currently unable to board animals that receive homoeopathic inoculations.
1.2 Cats: Cat Flu and Feline Leukaemia and proof of current parasite medication. We are unable to board cats who have previously had cat flu or herpes virus.
1.3 Dogs: Distemper, Hepatitis, Leptospirosis, Parvovirus and Kennel Cough and be current with parasite medication.
1.3.1 Dogs must have been vaccinated against Kennel Cough more than 14 days prior to check in. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card/certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC (which lasts for 12 months). This is caused by an airborne infection and thus outside of the control of Bohemia Boarding.
1.3.2 We will never knowingly accept a dog with Kennel Cough, but as incubation can exceed 10 days it may not be detectable prior to arrival. The Owner therefore accepts that this hazard exists, especially at busy periods.
1.3.3 We require all dogs to have received a broad-spectrum of effective worming treatment within 6 months of admittance.
1.4 We require copies of valid vaccination certificate(s) and request that you provide these at the time of booking or upon animal check in.
1.5 We reserve the right to decline animal check-in without proof of valid vaccination/parasite care and deposits will be non-refundable should check-in be declined.
2. OVERSEAS RESCUED, IMPORTED OR DOGS WITH TRAVEL HISTORY (BRUCELLA CANIS)
2.1 We require all dogs who are from overseas, imported or have a travel history to have been tested using the UK APHA recommended Brucella Canis SAT and Brucella Canis iELISA and have had a negative result. A copy of the results must be provided to us. The test must be performed no earlier than 3 months after the last known potential exposure. A pre-import test alone is not considered as proof of a negative status.
2.2 We reserve the right to not board or cancel your booking if your dog has clinical signs that are compatible with Brucella Canis or we have a concern that your dog or other dogs in the household have a high risk of Brucella Canis or has not been UK tested using the APHA Brucella Canis SAT and Brucella Canis iELISA or if they have received a positive test result.
3. MEDICAL RECORDS
3.1 If an animal has a medical condition of any sort, we must be notified at the time of the booking.
3.2 If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.
3.3. We reserve the right to refuse to board any dog or cat that is clearly unwell, in severe distress or that our qualified team consider could be dangerous to our staff.
4. MEDICAL EMERGENCIES
4.1 In the unlikely event your dog or cat becomes ill or requires a medical emergency we will take immediate action and seek veterinary care for your animal, regardless of the cause, if we determine this is necessary.
4.2 By signing this document, you authorise Bohemia Boarding to take immediate action and seek veterinary care for your animal.
4.3 We will strive to use the veterinary practice where your animal is registered. Alternatively, we will use our registered 24 hour veterinary partner.
4.4 All veterinary care will be charged to the owner and any veterinary expenses must be paid at the time of check-out.
4.5 Should staff from the RSPCA Isle of Wight need to transport your pet to and from a vet, a £25 transport fee (per visit) will be charged to the owner and must be paid at the time of check-out.
4.6 Please notify us of any pre-existing conditions and any on-going medical treatment when making your reservation, additional charges may apply for dispensing of medication.
4.7 We require an emergency contact number and/or email address should we need to consult with a guardian during your animal/s stay.
5. EMERGENCY PROTOCOL
5.1 In a case of emergency, the person you have nominated will be contacted via telephone and email.
5.2 The emergency contact needs to be able to provide your pet with emergency accommodation should a situation arise where we are no longer able to keep them with us, e.g. your pet does not settle and becomes increasingly stressed or becomes ill etc.
5.3 Please note that should we have to pass your pet on to your emergency contact, the full price for the duration booked will still apply and no refund will be given.
5.4 The designated veterinary surgeon will be contacted and engaged if required as stated above.
5.5 The owner will also be notified by telephone and email.
6. ARRIVALS & DEPARTURES
6.1 Check-In is between 2pm and 3pm.
6.2 Check-Out between 10am and 11am.
6.3 All dogs boarding must arrive wearing a collar and tag identifying their name and telephone number.
6.4 It is now a legal requirement in the UK for all cats and dogs to be microchipped.
6.5 Just as with human hotel reservations we operate check in and check out times to allow time for cleaning and arrival preparations.
6.6 If you require an early check-in or a late check-out, please call Bohemia Boarding 01983 842058. If we can accommodate your request additional standard nightly charges will apply. We do reserve the right to refuse the extension.
6.7 Pets dropped off before 2pm or collected after 11am will be charged an additional day. Price per boarding day includes any part of any day.
6.8 We are pleased to provide a service 365 days a year however please note we operate a black out period for check in and check on December 25th, December 26th and January 1st.
7. AGGRESSIVE/DESTRUCTIVE TEMPERAMENTS
7.1 You must disclose to us if your pet has any aggressive tendencies either towards humans and/or other animals.
7.2 We do not accept animals with aggressive or destructive temperaments at the discretion of Bohemia Boarding.
7.3 Should your pet become aggressive towards staff during their stay, your emergency contact may be required to give your pet emergency accommodation.
7.4 Please be aware that should we have to transfer your pet on to yourself or your emergency contact, the full price for the duration booked will still apply and no refund will be given.
8. MINIMUM AGE
8.1 Bohemia Boarding operates a minimum age policy of 6 months.
9. DIET
9.1 Animals are fed a complete quality meal combination of wet and dry food.
9.2 If you prefer for your animal to remain on their regular diet or, if your pet is on a veterinary prescribed diet, you will need to bring the food with you on check in.
9.3 We are unable to provide a raw food diet to any animal in care as we are unable to store or handle raw food due to the increased risks relating to the health and safety for your pet and our team. If your pet is fed a raw food diet, we ask that you consider a transition to an appropriate food before their reservation to reduce dietary changes during their stay.
10. BEDDING & TOYS
10.1 Bedding, toys and food/water bowls are provided for use during your animal stay.
10.2 You can bring your own bedding, toys and scratch posts for your animals.
11. BOARDING FEES
11.1 Our overnight rates are displayed on our website and will be shown on your invoice.
11.2 50% of the total boarding fee is required as a deposit on all reservations to be paid no later than 10 days after your reservation is made.
11.3 We cannot guarantee that your reservation will be kept if the deposit has not been made within 10 days of booking and we are unable to contact you.
11.4 The balance of the payment will be due no later than 14 days prior to check in. Payment must either be made online or on the phone by credit card or a cheque can be sent in the post. Please make any cheques payable to ‘Bohemia Boarding’.
12. SHARING KENNEL/POD
12.1 A 50% discount may be applied for pets from the same household sharing a kennel or a cat pod.
12.2 There is a limited number of kennels/pods large enough to allow sharing and therefore we can not guarantee availability.
12.3 By signing this contract you give authorisation and authority to separate animals sharing should issues arise. From the time they are separated the 10% discount will no longer apply.
13. NO SHOW
13.1 A No-Show is the term used for a booking where you have failed to present your pet/pets for boarding on the first day or your booking.
13.2 In this instance the owner agrees that the booking may be cancelled.
13.3 The owner further agrees to be liable in full for all boarding fees and therefore no refund will apply. If the final payment has not been collected the owner agrees to pay on receipt of an invoice from Bohemia Boarding.
14. CANCELLATION CHARGES
14.1 All cancellations will be subject to a mandatory fee of £20.00 which will be deducted from any applicable funds or charged to your credit card registered on our account.
14.2 Reservations cancelled before 14 days of check-in are subject to a £20 cancellation fee.
14.3 Cancellation of bookings within 14 days of arrival will be a loss of 50% deposit.
14.4 Within 24 hours the full charge of the booking is payable.
15. RELEASING ANIMALS
15.1 Animals will only be released for collection by their owner unless pre-authorised third party arrangements are recorded on a Third Party Letter of Authorisation which can be completed prior to or at check in.
16. NON COLLECTION OF ANIMALS
16.1 By signing this document the owner agrees that in the event an animal is not collected at the end of the booking period, the animal will be kept for a seven day stray hold period.
16.2 Failing instruction from the owner, the animal will become the legal property of the RSPCA.
16.3 Additional nightly boarding fees will apply to animals collected within the seven day stray hold period.
17. PAYMENT
17.1 Preferred payment method is by credit/debit card online via the link provided on your confirmation of booking.
17.2 You may also pay by credit/debit card over the phone.
18. GDPR
18.1 Due to our licensing conditions we hold essential customer information for lawful and legitimate purposes. These include contact information and information on your pet to allow us to be able to care and cater to their needs.
18.2 Any information will not be shared with any third parties or external companies unless permission is authorised or necessary e.g. your vet or our vet in an emergency.
18.3 If you wish for your information to be removed at any time then please advise us. However by removing your pets details from our system we will not have the required history of your pets stay with us and what makes their time at Bohemia Boarding a happy holiday.
We reserve the right to take images of your pet and share these images on our branded social networking media channels of Bohemia Boarding and RSPCA Isle of Wight branch to promote our boarding business. If you wish to opt out of this please advise our reception team at the time of booking.
BOHEMIA BOARDING is the trading name of RSPCA ISLE OF WIGHT TRADING COMPANY LIMITED, registered in England and Wales No. 10251591. VAT registration No. 277 4077 74
