Privacy Policy

Important information

RSPCA branches are separately registered charities and separate data controllers. This document relates specifically to the RSPCA Isle of Wight Branch.

RSPCA Isle of Wight branch is a separately registered charity using a governing document approved by the national RSPCA. RSPCA Isle of Wight Branch respects your privacy and is committed to protecting your personal data.

This notice will tell you in general terms how the RSPCA Isle of Wight branch (the Branch) will treat the information it collects about individuals who interact with it. Please read this privacy notice together with any other information that we may provide on specific occasions when we ask to collect or process your personal data so that you are fully aware of how and why we are using it.

The identity of the Branch is clear from its name which will be on its website and public information. The Branch is an unincorporated charity, acting through its committee of trustees as registered with the Charity Commission and is the data controller and responsible for your personal data. If you have questions about how the Branch handles your information, please contact the Branch using its contact details listed.

1. Personal data that we process

The following explains the types of data we collect and the legal basis for processing it under current data protection legislation:
If you enquire about our branch and our work, or wish to make a complaint, we will take your name, telephone contact number, email or postal address and a message. The legal basis for this may be to fulfil a contract with you (e.g. to be considered for adoption of an animal) or legitimate interest (it is necessary for us to read and store your message so that we can respond in the way you would expect). We may have a legitimate interest in sharing some of your personal data with the national Society, who support branches in governance and administration, including complaint handling.

If you wish to receive updates by email or post about our work, including fundraising updates we will take your name, email or postal address and a contact number. The legal basis for this is consent – you will need to have given us your active consent to be contacted in this way and can rescind this at any time. Further information will be given at the point we collect your data.

If you make a donation to us we will request your name, email address and postal address. In general we will not take your financial information, but ask you to donate through your bank or via a third party processor (e.g PayPal or Justgiving) who are data controllers in their own right. We may thank you for your donation on the basis of legitimate interest – this is necessary for us to fulfil your intention of receiving your donation and your expectation of receiving an acknowledgement.
If you ask us to claim gift aid on your donation we will collect the information that is required by HMRC because we have a legal obligation to obtain and process gift aid forms. This applies to both monetary donations and donations made through our charity shops.

If you sign up as a branch member the national RSPCA will take your name, address, email address and payment information. The legal basis for this is fulfilling a contract – by paying your membership fees and being accepted as a member, you have entered into a contractual relationship with the national RSPCA, governed by our Rules. If you consent to applying for Branch membership, your details will be passed to the Branch and your application/membership are governed by our governing document (Branch rules).If you ask us to rehome your animal we will take your name, address, email and contact numbers and any history relevant to the animal’s welfare and behaviours, including veterinary information. The legal basis for this is performance of a contract with you to acquire the full legal title of the animal and to seek to rehome it. We may seek your consent to contact your previous vet to obtain a veterinary history.

To register you as a potential adopter or to place an animal into your home for adoption or fostering we will ask you for your name, address, email and telephone numbers along with information about your family, home and lifestyle. The legal basis for this is performance of a contract with you (the adoption agreement). As part of our adoption/fostering process we may carry out a home visit to help match you with the right animal, and a part of this process may involve us using a Google map search. This home visit may be carried out by a volunteer or a member of staff of the Branch, or another charity within the RSPCA network, who will be acting for our Branch for these purposes. In processing your application, we may collect special category data, in particular about your health, and we will only process this information on the basis of your explicit consent and specifically for the purpose of ensuring a suitable match between you and the animal available for adoption/fostering (e.g. fur allergy).

If you report an animal as lost or found we will not take your details directly, but refer you to Pets Located.
If we register or amend microchip details on an animal belonging to you we will ask you for your name, address, email and contact numbers in order to pass to the relevant microchip database company (principally Identibase, Anibase, Petlog). The legal basis for this is performance of a contract between you and the microchip company so that if your pet is missing, you can be reunited. For dogs microchipping is also a legal obligation.

If we scan a microchip in a stray animal we will contact the microchip database company and follow their process to contact you to let you know we’ve found your pet. The legal basis for this is our legitimate interest as an animal welfare organisation in matching stray animals with owners. If, after taking all reasonable steps to trace an owner, we are unable to make contact, we will seek to rehome the animal and re-register the microchip accordingly.

To register your interest in volunteering or applying for a job with the branch we will collect your name, address, email and contact telephone numbers and ask you for details regarding your application. Sometimes, criminal records and other checks may be required in line with our safeguarding and legal obligations. In processing your application, we may collect special category data, in particular about any disability, and we will only process this information on the basis of your explicit consent and specifically for the purpose of ensuring we meet our legal obligations (e.g to make reasonable adjustments). We may also seek references who will need to consent to being contacted by the Branch. Next of kin details will also be requested if your application is successful, as part of our legal responsibility for your safety whilst with us. Occasionally we need to contact a third party if concerned about your vital interests (e.g in a medical emergency). We may also have a legitimate interest in sharing some of your personal data with the national RSPCA, who support branches in governance and administration, including recruitment of staff and volunteers.

We may have installed CCTV systems in some of our premises for the purposes of our legitimate interest in crime prevention and detection. CCTV is also installed on the outside of some of our buildings for the purpose of monitoring the security of our people and property. Images captured by CCTV will not be kept for longer than necessary however, on occasions, there may be a reason to keep images for longer (e.g if a crime is being investigated). You have the right to access CCTV images of yourself. Signage advising of CCTV equipment will give notice of areas covered by CCTV.

We may use images of you and/or your pet in relation to promoting our charitable activities or fundraising. Please note that we (or our authorised partners) may film or photograph participants, volunteers and spectators attending or taking part in our events and use such footage or photographs. We do this in order to publicise our work in advertising, publications, marketing material, social media, personalised direct mail and other media that may be made available to the public.

No personal details (including names) of any under 16-year-olds will be used in any publicity materials without their written consent or that of their parent or legal guardian (depending on their age), but we may use images where children are incidentally included (for example, images of mass participation) but will give older children, or their parents/guardians, the opportunity to opt out.

We would ideally like to obtain your explicit consent before processing any images that would identify you directly (such as photos of you in a small group) but in mass participation events where this is not practical we would ask you to contact the branch or its photographers, who should be easy to identify, in order to opt out.

We do display images of animals that have been adopted and in the majority of cases this will not be considered as personal data. However as an adopter of an animal, you can always request at adoption that their image is not used, or that it is removed from the branch’s channels at any time.

If you participate in a fundraising event that we have organised such as annual fair, dog show, raffle, competition or prize draw etc we may take your name and contact telephone number in order to administer the event. The legal basis for this is performance of a contract with you.

If you use a veterinary clinic that is run by us for subsidising treatment of your animal, we rely on our veterinary surgeons to process personal data in accordance with RCVS Guidelines.

If you use our website, your website activity will be collected through cookies, in line with our Cookie Policy. Further details about our use of cookies are detailed below in section 6.

2. How we use your data

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the information at the top of this policy.

For example, we may use your personal information to:

• Reply to enquiries you send to us.
• Handle donations or other transactions that you initiate.
• Where you have specifically agreed to this, send you marketing communications by email relating to our work that we think may be of interest to you.
• you are a Branch Member, we will send you an invitation to our Annual General Meeting (AGM) once a year by post, or email if you have opted in to this, and
• possible information updates about the charity of which you are a friend.